We can usually purchase items from Japan for you, so please feel free to ask us if you see anything online that you are interested in. Once you place an order and make the payment (see the Payment section below), we will purchase the items in Japan and have them sent to my family’s house. When we have collected enough items from various orders, my family packs them into a larger box and sends it to our home in Australia. We then check, re‑pack, and send your items to you.
Please note that once you place an order and I send an invoice to you, it cannot be cancelled, as we will have already purchased the item for you (see the Refund section).
If you order something but cannot pay, cancel suddenly, or stop contacting us, we may not be able to accept future orders. Please make sure you are ready to purchase before placing an order.
(Especially because I offer this service to help people who need support, not for profit. Due to my health condition, I cannot work, but I still hope to do something meaningful for people here.)
Currently, I only take orders through Facebook. If you would like me to purchase anything from Japan for you, please contact my Facebook page: Small Japan in Australia.
🌿 Where we can get orders from
Disneyland & DisneySea, Disney Store, Pokémon Center, Sailor Moon Store, Sailor Moon Fan Club, Sanrio, JUMP Store, etc.
We can also get arcade items and collaboration items.
However, if the same items are available in Australia, they may be cheaper here because shops order directly from companies. Please check local prices as well.
🌿 Pricing, Payments and Refunds
・Exchange rate
Because exchange rates change constantly, we use our own set rates rather than the exact market rate.
Please understand that item prices will not be calculated using the real‑time exchange rate.
・Variable pricing
The price of the same item may differ depending on how much it costs us to obtain it in Japan.
We will always confirm the price with you first, and we will only purchase the item if you agree.
For large items, big companies may offer better prices due to cheaper shipping, but for small or hard‑to‑find items, we may be able to help.
・Price
Our prices include the item’s cost in Japan, international shipping to Australia, insurance, my fee, and unless otherwise noted domestic postage within Japan.
If any additional fees are required, I will note them in my post or inform you directly.
All prices are calculated in AUD.
🌿 Payment
1) Upfront payment
We usually ask for either full payment or 50% upfront when you order. If you would like to pay in two parts, you can pay 50% first and the remaining 50% within one month. Payment in installments is also possible, but an extra fee will apply.
2) Transaction fees & installments
For shipped items, we accept bank transfer or PayPal.
Online payments may incur a transaction fee of up to 4.5%.
If you choose to pay in installments, each payment will require a separate transaction fee.
3) Commission fees
All prices include the cost of the item, international shipping to Australia, insurance, and basic packaging.
A 15% commission fee (or $5 minimum) is added to all orders except arcade items, which have variable commission.
If external services or proxies are used, additional commission fees may apply and will be noted on your invoice.
Even if you have paid, we cannot send items until the payment has fully cleared. If payment cannot be confirmed, we may ask for proof of payment so we can resolve the issue together.
4) Additional packing fee
If you request extra protection (e.g., additional bubble wrap), an extra $3 may be charged depending on the amount needed.
🌿 Paying in installments
Installments may be accepted on a case‑by‑case basis. Please contact us directly.
🌿 Refunds
Our refund policy follows NSW Fair Trading law.
Because we must pay for items in advance, we cannot accept cancellations or refunds for change of mind after purchasing an item for you.
If an item arrives damaged or missing parts (not previously disclosed), please contact us as soon as possible.
We include insurance by default (see Shipping), so please keep all packaging and do not attempt repairs.
If packaging is not kept or insurance was declined, we may not be able to refund damage caused during shipping.
🌿 Shipping, Pickups and Holding Items
【Shipping】
1) Date
We usually visit the post office on the Saturday after your payment.
However, due to health issues, we may need to change the shipping date.
If you are in a hurry, please let us know.
We usually use sea mail, which can take up to 3 months after items are sent from Japan.
If you need your items sooner, please let me know before I purchase them, as prices are calculated based on sea mail.
2) Fee
We only ship within Australia.
Items arrive at our home from Japan, and we then send them to you via Australia Post.
We cannot ship directly from Japan to your home.
Unless requested otherwise, we may briefly open packages to check for damage or errors before forwarding them to you. This helps ensure that your items arrive safely and correctly.
Shipping fees depend on weight, size, and location.
As we use a small scale, weights may differ slightly from the post office scale.
If you are concerned, we can check the weight at the post office before sending.
We use standard shipping unless you request express.
Due to past lost mail, we recommend adding insurance, which will be included in your quote unless you request otherwise.
We can only hold items for 2 weeks after they arrive.
If you cannot pay your postage within this time, please contact us.
3) Change of address
Please notify us immediately of any changes to your delivery details.
We cannot take responsibility for parcels sent to outdated addresses.
🌿 Holding items in Australia
We can hold items for 2 weeks after packing.
If we do not hear from you within 2 weeks, we will have to cancel your order due to limited space, and the items will need to be removed.
Upfront payments cannot be refunded.
If communication stops, we may not be able to accept future orders.
🌿 Meet‑ups / Pickups
Pickups can be arranged in the Blue Mountains, NSW.
Please contact us to organise a time.
🌿 Packaging and Other Information
・Wrapping and packaging
We use recycled bags, bubble wrap, and boxes when possible.
Bubble wrap is used only when necessary.
If you want your items sent in a box, a box fee may apply.
For extra packing or if you would like us to use Australia Post packaging, please request it before we pack your order.
・Pets
My family in Japan has a dog.
He is never near the items, but please be aware if you have allergies.
Thank you for reading!
We hope we can help you collect your favourite items 🙂